Shipments and returns
Your shipment
Packages are whenever possible dispatched same day (if ordered before 2.30pm) after receipt of payment and are shipped via courier with tracking or Royal Mail. Speed of service is dependent on your carriage option at checkout.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Boxes are amply sized and your items are well-protected.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products.
To cancel this contract, please pack the relevant item securely and send it to us so that we receive it within 7 working days after the day of the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.